Your Agreement with The Flight King
By signing or clicking “I Agree” on our website as part of the booking process, you hereby agree to the following terms and conditions, on behalf of yourself and all members of your traveling party. These terms and conditions form an agreement between you and Flight King, Inc., New York corporation doing business as The Flight King (“we”, “our”, or “us”).
We act only as an agent for the airlines and other suppliers of travel services shown on your itinerary. We are not responsible for the acts or omissions of such suppliers or their subcontractors or their failure to provide services, adhere to their own schedules, or honor their contracts. Nor are we responsible for any omissions, delays, failures to make connections, re-routings, or acts of any governmental authority, or for damage and/or delay due to causes beyond our control such as labor disputes, bankruptcy, defaults, mechanical breakdowns, pandemics, epidemics, quarantines, government restraints, weather problems, volcanic activity, earthquakes, terrorism, or threat of terrorism. Each supplier has its own terms and conditions that are applicable to your particular arrangements in addition to this Agreement.
Airline tickets are subject to the published conditions of carriage and rules, including but not limited to cancellation policies, of the applicable airline. The contract of carriage in use by the applicable airline, when issued, shall be between the applicable airline and passenger. Airlines retain the right to adjust flight times and schedules at any time. Airlines may also in their discretion change or cancel flights or itineraries. Please review the applicable carrier’s contract of carriage.
We do not provide cash or credit card refunds under any circumstances. You will not receive any refund if you change or cancel your booking. Some tickets may be non-changeable and non cancellable.
If the airline cancels or reschedules your flight, or fails to honor your ticket for any reason, we will extend a credit toward a future trip of equal or greater value to the same geographical region in our sole discretion. The foregoing is our sole responsibility in connection with the airline’s cancellation or rescheduling of any trip, or the airline’s failure to honor a ticket.
Some airlines may require your credit card to be present at check-in. This may require us to use your credit card directly with the airline for taxes and fees. In the event your credit card is used directly with the airline we will refund the equivalent amount back to your card. You will not pay anything more than the total we have quoted you upon check out.
2. FOREIGN ENTRY REQUIREMENTS AND HAZARDS
We have no special knowledge regarding foreign entry requirements, unsafe conditions, terrorism, health hazards, weather hazards, supplier bankruptcies, or the suitability for a disabled person of any portion of any trip. For information concerning possible dangers at destinations, we recommend going to the State Department travel website at www.travel.state.gov. For information about passports and visas, and possible dangers at your destinations, go to: https://travel.state.gov/content/travel.html, click on "Find International travel Information” then click on "Country Information", and fill in the name of the destination country. For medical and health information, we recommend contacting the Centers for Disease Control at (877) FYI-TRIP or www.cdc.gov/travel. You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination and your connecting points, and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination. Many countries require your passport to be valid for six months beyond the date of entry.
3. TICKETING AND EXCHANGE FEES
It may be possible to exchange a booked ticket for a later date and/ or different route, or cancel it for future credit.
Availability of exchange or cancellation will be determined upon your request to our support team. Please speak with your designated travel expert to request an exchange/ cancellation, if you so require.
Our representatives will contact you and advise if an exchange/ cancellation is possible for your ticket at the time of your request and what the terms and cost of that will be. Our representatives' quotes are valid at the time of sending, but subject to change.
Quotes for the exchange of a booked ticket, when available, may include a fee and/ or a fare difference, which will be determined at the time of request.
Quotes for the cancellation of a booked ticket, when available, may include a cancellation fee or a penalty in the form of deduction from credit, which will be determined at the time of request.
Name changes are never permitted, be it an exchange or a cancellation request. Once a ticket has been booked under the name of a certain passenger, this passenger will be the sole individual allowed to travel by using any value that resides with this ticket.
Exchanges are not allowed within 24 hours of departure and cancellations are not allowed within 48 hours of departure. We are happy to still take your request and seek an exception case by case, but this would be by courtesy and is not guaranteed.
Any basic economy fare on our site is always non-cancellable and non-changeable.
4. TICKETING, PRICE CHANGES AND MISSED FLIGHTS
For all trips, you must have made full payment before we release the tickets or documents.
You acknowledge and understand that airlines can increase their prices at any time before tickets are issued. You hereby consent to any such price increases and authorize your credit card to be used for them.
If you miss your flight, missed flights are not refundable, and changes or replacement flights will be at the discretion of the airline. In some cases, we may be able to help you, but in most cases, you will not be provided with a replacement flight unless the airline itself allows it. If all or any portion of an itinerary is not used for any reason, full payment is forfeited.
If you miss your flight because you inadvertently provided us with an incorrect email address at time or purchase and did not receive your booking confirmation email, which serves as your electronic ticket, we will not provide a refund or credit.
5. SCHEDULE CHANGES AND FLIGHT DELAYS
Schedule changes are quite common today. We urge you to re-check exact flight times prior to departure and prior to your return.
Flight delays are also common today. If your domestic flight or your US-originating foreign flight on a US airline is delayed for any reason, the airlines are not required by law to compensate you or pay for your enroute expenses, such as meals, hotels, taxes and phone calls. WE STRONGLY RECOMMEND TRAVEL INSURANCE FOR ALL YOUR TRAVEL PLANS.
6. CHECK YOUR ITINERARY
As soon as you receive your booked itinerary, check it thoroughly to make sure it is correct as to dates, times, fares, and rates. We recommend that you check your itinerary periodically and take note of any schedule changes. We have no responsibility for losses and inconvenience arising from your failure to check your itinerary prior to your departure date.
Our booking engine searches among hundreds of specials from dozens of different providers to find best deal available anywhere online. Sometimes the discounted package may include a car, a hotel, or an extra flight. These add-ons allow us to maximize deal value, and are there for you to use if you so choose. They do not affect your flights in any way.
If you have any questions or concerns about your itinerary, or if your ticket is not honored for any reason, you must contact us immediately. DO NOT CONTACT THE AIRLINE DIRECTLY. Direct contact with any third-party, including the airlines on which your travel is booked, may result in cancellation of your booking. If your ticket is not honored while you are at the airport before you board your flight, we will replace your ticket with an acceptable alternative of equal value or more within 24 hours.
7. FREQUENT TRAVELER POINTS AND MILES
Frequent traveler points or miles, upgrades, certificate vouchers and other discounts or incentives may not apply to all flights, hotel stays, or other travel services. Certain tickets may require us to create an award account in your name. Please refer to the checkout page for eligibility and award accrual on your selected itinerary. Users will be prompted for a frequent flyer number on all eligible itineraries.
8. BOOKING FRAUD AND NON-USE OF FLIGHT SEGMENTS
You agree you will only use our website or services to make legitimate reservations or purchases and shall not make speculative, false or fraudulent reservations or reservations in anticipation of demand. You will only use our website and services in compliance with applicable law. You agree not to purchase a ticket or tickets containing flight segments that you will not be using, such as a "point-beyond", "hidden-city", or "back-to-back tickets". You further agree not to purchase a round-trip ticket that you plan to use only for one-way travel. You acknowledge that the airlines generally prohibit all such tickets, and therefore we do not guarantee that the airline will honor your ticket or tickets. If you do not use one of the flights in your reservation, the airline will cancel your remaining itinerary. You agree to indemnify us against airline claims for the difference between the full fare of your actual itinerary and the value of the ticket or tickets that you purchased.
9. HOTELS AND OTHER ACCOMMODATIONS
All hotel and other accommodation bookings are prepaid, non-refundable, non-transferable, and non-cancellable.
10. FOREIGN CURRENCY
Purchases made on this website are transacted exclusively in United States Dollars (USD). If you make a purchase from us using a non-USD-denominated credit or debit card, please be aware that, due to the constant fluctuation in exchange rates, the charge to your card or the estimated charge amount we provide you, may differ based on the exchange rate at the time you make your reservation versus the rate at the time the charge is reflected on your credit card statement. Also, in the event that we must credit your account, we will refund the exact USD amount initially charged and will not be responsible for any fluctuations in exchange rates which may cause differences in your billing statement.
11. CREDIT CARD PAYMENTS
When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary "hold" on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes. We bear no responsibility in the event your credit or debit card is not approved or charged.
We use stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines, and other federal and state law enforcement.
You agree to be liable for any and all credit card payments. Please do not dispute the entire credit card charge or initiate a chargeback due to any act or omission of any airline or other supplier; otherwise, we will have to absorb a big loss. If a supplier does not provide the service or ceases operations, your recourse is against the supplier, not us.
Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute. When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it is safe to process them. In order to establish validity of such transactions, we may contact you or your bank.
As our client, you hereby appoint us to be your attorneys-in-fact for the purpose of signing all documents necessary to purchase and issue airline tickets, tours, cruises, and hotel guarantees for late arrival. You authorize any of the attorneys-in-fact to sign credit card authorizations for said purchases whenever any of them receives an Internet booking request reasonably believed to be from you or someone acting on your behalf, requesting those tickets be charged to this credit card account.
You agree that you will pay for all such purchases and will not hold us responsible for any of our actions pursuant to this power of attorney. At our request, at any time before or after your trip, you agree to sign a credit card charge form and to send us any proof of your identity that we may require. If we suspect that an attempted charge is fraudulent, we retain the right to void the transaction immediately.
Advertised airfares and hotel prices are inclusive of all taxes and fees. However, because a supplier may separate taxes and fees, you may see charges on your credit card from both these suppliers and us. Please contact us for additional information if you have questions.
12. YOUR ACCESS AND USE OF OUR SERVICES
Your access and use of our Services may be interrupted from time to time for any of several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of our Services or other actions that we, in our sole discretion, may elect to take. We reserve the right to suspend or discontinue the availability of our Services and/or any portion or feature of our Services at any time in our sole discretion and without prior notice. Your searching may also be throttled; to avoid traffic congestions and if we deem your behavior abusive to our internal systems or your use of our platform is being misappropriated for enterprise purposes.
To enable BookingVault and its associated business, Award Logic Inc, to provide the Services to and for you, you authorize BookingVault and/or its associated business to contact those carriers’, and other related entities’ sites, in order to access and/or create necessary frequent flyer accounts under your name which contain data necessary or convenient to provide you the Services as you request.
You agree that you will not use any robot, spider, scraper, deep link or other similar automated data gathering or extraction tools, program, algorithm or methodology to access, acquire, copy or monitor our Services or any portion of our Services or for any other purpose, without our prior written permission. Additionally, you agree that you will not: (i) take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure; (ii) copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your personal information) from our Services without our prior written permission and the appropriate third party, as applicable; (iii) interfere or attempt to interfere with the proper working of our Services or any activities conducted on our Services; or (iv) bypass any robot exclusion headers or other measures we may use to prevent or restrict access to our Services. Notwithstanding the foregoing, we grant the operators of public search engines permission to use spiders to copy materials from our Services for the sole purpose and solely to the extent necessary for creating publicly available search indices of the materials on our Services, but not caches or archives of such materials. We reserve the right to revoke these exceptions either generally or in specific cases. Except as expressly permitted in this Agreement, you shall not collect or harvest any personally identifiable information, including account names, from our Services. You shall not use any communication systems provided on our Services (such as Forums or email) for any commercial or solicitation purposes. You shall not solicit for commercial purposes any users of our Services without our prior written permission.
There may be provided on our Services links or access to other websites or mediums belonging to our advertisers, business partners, affiliates, Service Providers and other third parties. Such links and access do not constitute our endorsement of those third parties, nor the products or services of those third parties. We are not responsible for the activities or policies of those third parties. We do not guarantee that the terms or rates offered by any particular advertiser, business partner, affiliate, Service Provider or other third party on or through our Services are the best terms or lowest rates available in the market.
13. WARRANTY DISCLAIMER
THE WEBSITE AND ALL ELEMENTS THEREOF ARE PROVIDED ON AN "AS IS" BASIS WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT IT MAKES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT ENDORSE, WARRANT, OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY OR RELIABILITY OF ANY OF THE INFORMATION, PROMOTIONS, AND ADVERTISEMENTS ON THIS SITE (OR SENT TO YOU VIA E-MAIL) PROVIDED BY, ACCESSED FROM, DOWNLOADED FROM, EXTRACTED FROM, OR OTHERWISE ORIGINATING FROM PERSONS, ENTITIES, OR OTHER THIRD-PARTIES, INCLUDING, WITHOUT LIMITATION, OUR USERS, TRAVEL AUTHORS AND EXPERTS, THIRD-PARTY WEBSITES, DATABASES, TRAVEL AGENTS, VENDORS, AND MERCHANTS. YOU ACKNOWLEDGE AND AGREE THAT SUCH INFORMATION, PROMOTIONS, AND ADVERTISEMENTS MAY NOT BE ACCURATE, CORRECT, OR UP-TO-DATE. YOU (AND NOT WE) ASSUME THE RISK THAT SUCH INFORMATION IS INCORRECT. WE HAVE. NO RESPONSIBILITY TO (AND ARE NOT LIABLE FOR FAILURE TO) CHECK THE ACCURACY THEREOF PRIOR TO MAKING SUCH THIRD-PARTY INFORMATION AVAILABLE TO YOU. WE DO NOT ENDORSE, WARRANT, OR MAKE ANY REPRESENTATIONS REGARDING THE QUALITY OF ANY PRODUCT, SERVICE, INFORMATION OR MATERIAL OBTAINED BY YOU FROM THIRD-PARTIES, INCLUDING ANY STATEMENTS, OPINIONS, REPRESENTATIONS, WARRANTIES, OR RECOMMENDATIONS. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WE DO NOT ENDORSE, WARRANT, OR MAKE ANY REPRESENTATIONS WITH RESPECT TO ANY OF THE PRODUCTS YOU MAY PURCHASE FROM A THIRD-PARTY VENDOR OR WEBSITE THROUGH THE WEBSITE. THE FOREGOING SHALL BE ENFORCEABLE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
14. CORRECTION OF ERRORS
The information published on this website may include inaccuracies or errors, including pricing errors. We do not guarantee the accuracy of, and disclaim all liability for, any errors or other inaccuracies relating to the information and description of the travel products displayed on this website (including, without limitation, the pricing, photographs, lists of hotel amenities, and general product descriptions), much of which information is provided by our suppliers. In addition, we expressly reserve the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
15. LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER TORT, CONTRACT, OR OTHERWISE, SHALL WE BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST DATA, COMPUTER FAILURE OR MALFUNCTION, DISRUPTION OR CANCELLATION OF TRAVEL PLANS, OR ANY AND ALL OTHER DAMAGES OR LOSSES. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS MAY NOT APPLY TO YOU. THE LIMITATION OF LIABILITY CONTAINED IN THESE TERMS & CONDITIONS DOES NOT APPLY TO YOU FOR DAMAGES ARISING OUT OF OUR NEGLIGENCE OR WILLFUL MISCONDUCT OR ANY OTHER CAUSE OF ACTION ARISING FROM OUR ACTS BUT DOES APPLY TO THE ACTS OR OMISSION OF OTHERS. OUR AGGREGATE LIABILITY FOR ALL CLAIMS UNDER ANY CIRCUMSTANCES WILL NOT EXCEED $1,000.00 OR YOUR ACTUAL, OUT-OF-POCKET COSTS AND DAMAGES. IN NO EVENT SHALL WE BE LIABLE FOR LOST PROFITS, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
16. COMPLIANCE WITH LAWS
Unless otherwise specified, the materials on the website are presented solely for the purpose of promoting and its services within the United States, its territories, possessions and protectorates. We make no representation that materials on the website are appropriate or available for use in other locations outside the United States. Neither the website nor any underlying information or technology may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of ) Cuba, Iran, Iraq, Libya, North Korea, Sudan, Syria or any other country to which the United States has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's list of Specially Designated Nations or the U.S. Commerce Department's Table of Denial Orders. By downloading or using any element of the website you are agreeing to the foregoing and you are certifying that you are not located in, under the control of, or a national or resident of any such country or on any such list. In addition, you are responsible for complying with any and all local laws in your jurisdiction which may impact your right to use the website.
17. OWNERSHIP RIGHTS
This website is owned and operated by us. The website is protected by United States copyright law and international treaty provisions. You should assume that everything you see, read, or hear on this website and third-party websites is copyrighted. You acknowledge that no title to the intellectual property on the website is transferred to you. No material from the website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial use only, provided that you keep intact all copyright and other proprietary notices appearing on such materials. You may not modify, or create derivative works based upon the website or materials contained therein, in whole or in part. In the event you download software from the website, the software, including any files, images and data incorporated therein, are licensed to you by us. The collection, organization, and presentation of information and materials from this website and other linked sites are protected under applicable intellectual property laws. The trademarks, service marks, trade names and logos on this website and third-party sites are our intellectual property, whether registered or unregistered, and other third parties. All rights not expressly licensed hereunder are reserved by us or the respective property owners.
18. PROHIBITED USE
You agree not to use this website for any purpose that is unlawful or prohibited by these Terms and you agree to respect other users of this website. You violate our acceptable use policy when, in addition to any violation of the terms previously mentioned, you, your affiliates, representatives, or subsidiaries engage in any of the following prohibited activities:
* posting, publishing, transmitting, advertising, or displaying on this website or otherwise making available child pornography, or materials that may be considered profane, offensive, obscene, defamatory or otherwise inappropriate;
* using this website for the purposes of spamming (i.e. distribution of unsolicited and unauthorized advertisements or other commercial materials);
* defaming, abusing, harassing, stalking, threatening, or otherwise violating the legal rights, including but not limited to privacy rights, of others;
* purposefully or recklessly posting, publishing, or otherwise making available on the website incorrect or inaccurate information;
* using this website in violation of intellectual property rights, or rights of privacy or publicity, of others; or
* uploading files that contain viruses, corrupted files, worms, Trojan horses, or other software or programs with similar effects that may damage, delay, or disrupt the operation of another's computer, computer network, or other related equipment, or distributing information regarding the creation or use of viruses, worms, Trojan horses, pinging, mail bombing or denial-of-service attacks.
19. NO AGENCY OR PARTNERSHIP
No relationship between us and any third parties, including but not limited to travel agents, travel experts, writers, and our users, whether or not they share in our revenues and/or profits, who post, publish, view, receive, or utilize information and/or materials in this website shall be construed as establishing agency, employment, partnership, joint venture or any other relationship giving rise to vicarious liability.
20. GOVERNING LAW, DISPUTE RESOLUTION, AND EXCLUSIVE JURISDICTION
The parties agree to attempt to settle any dispute arising under this Agreement through good-faith consultations and negotiations. In the event that an informal resolution of a dispute is not reached, then the Parties agree that this Agreement shall be governed by the laws of the State of California without regard to its conflicts of laws principles. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the enforceability of the remaining provisions will not in any way be affected or impaired. YOU HEREBY CONSENT TO THE EXCLUSIVE JURISDICTION AND VENUE OF COURTS IN SAN FRANCISCO COUNTY, CALIFORNIA, USA, IN ALL DISPUTES ARISING OUT OF OR RELATING TO THIS AGREEMENT. The prevailing party shall be entitled to reasonable attorney’s fees.
22. SERVICE HELP
You may also speak to us by phone at:
Toll Free: 833-FLT-KING (833-358-5464)
Revised June 2022
©2022 Flight King, Inc. All rights reserved.